1. Defective or Damaged Goods:
The majority of new vinyl records are sealed by the manufacturer, and we will inspect the goods for any external visible signs of damage before packing and shipping the goods to you.
If you would like us to break the manufacturers seal to check the condition of the goods before despatch, please make a note of this in the delivery instructions when you checkout your shopping cart.
If the goods are defective or damaged upon receipt, you should contact us as soon as possible to report the details of the defect or damage to us. You can contact us by email at firstname.lastname@example.org or by the phone number displayed on our website at www.captainstomp.com.
If the goods are defective due to a manufacturers fault (eg a scratched record surface), we will arrange with you for a return of the goods to us and offer one of the following three options, including full shipping costs:
- full refund
- a replacement (if available)
- store credit .
If the goods have been damaged by the Shipping Carrier in transit from Captain Stomp to your delivery address, we will not be held responsible for replacement of any damaged goods as a result of the Shipping Carrier.
We recommend that you choose a shipping option that includes transit insurance cover (also known as “extra cover”). A claim can be made with the Shipping Carrier to recover the value of the goods purchased.
If you elect to choose a shipping option without transit insurance, Captain Stomp will not be held liable for any lost goods or damage to the goods in transit.
2. Change of Mind or Unwanted Gift:
Returns are accepted if the return is due to a change of mind or unwanted gift, provided the goods are un-opened and in the same condition as dispatched by Captain Stomp.
Returns due to change of mind or unwanted gift will be offered store credit or full refund excluding shipping costs.
Customers are responsible for the cost of shipping the goods back to us in these cases. We recommend you return the goods in the original shipment packaging via our Shipment Carrier (Australia Post) and that you pre-pay postage and shipping insurance (“extra cover”). Captain Stomp will not be responsible for parcels and goods lost or damaged in transit if you choose not to insure.
3. Return Policy Time Limit
Our Returns Policy for our music products covering Vinyl Records, Music CDs, Music DVDs / Blu-Rays is up to 30 calendar days from the purchase date of the product.
We would encourage our Customers to report any issues related to returns, such as damaged or defective goods as soon as possible after receipt of the goods.
Captain Stomp will soon have a physical store in the Eastern Suburbs of Melbourne, Victoria, Australia. Returns can be made at the store when it is open. Store details will be updated on our website when available.
4. Returns Policy Coverage
Our returns policy applies to new goods only.
Any used / second hand records sold by us are non-returnable.