We offer two shipping carriers to choose from within Australia:
- Australia Post.
For overseas destinations, Australia Post is the only shipping carrier available.
Sendle do not offer insurance cover for lost or damaged goods incurred in the shipping process, so we recommend that you choose Australia Post shipping options with insurance cover (“Extra Cover” option). Captain Stomp will not be held responsible for lost or damaged goods resulting from the shipping process.
We recommend that you choose the Australia Post shipping option with insurance.
The shipping rates can be estimated at the detail product information pages and also calculated in the shopping cart, when you enter your Country / Postcode information.
If the total weight of goods ordered exceeds the Australia Post standard parcel weight limitation of 22kg, we will present a shipping method “CUSTOM QUOTE” to you. Please use the “Create Quote From Cart” button presented in the shopping cart.
We will provide you with a quotation for shipping by email or phone. If you are happy to proceed with the order, you can then accept the final quotation via our website.
You can track the status of your order on our website via your Account.
We also offer a FREE “pick up by arrangement” option to customers whose delivery postcode is within Victoria, Australia. To select this option, you must be able to arrange to collect the goods at our Warehouse, located in Montrose, Victoria. We will contact you by email or phone to agree a pick up time and location.